At The Hall of Vape, we are committed to upholding high editorial standards and ensuring the accuracy, fairness, and integrity of our content. We value feedback from our readers and take complaints seriously. This Editorial Complaints Policy outlines our procedures for addressing and resolving editorial complaints.
Scope of the Policy:
This policy applies to complaints related to editorial content published on The Hall of Vape website, including articles, features, reviews, and any other written or visual material created by our editorial team.
Complaint Submission:
a. Complaints must be submitted in writing via email to [insert complaint email address]. Please include “Editorial Complaint” in the subject line.
b. The complaint should clearly state the specific issue, providing details of the content in question, the URL or title of the article, and the reason for the complaint.
Complaint Handling:
a. Upon receiving a complaint, we will acknowledge receipt within [insert time frame] and provide an estimated timeframe for our response.
b. We will conduct a thorough review of the complaint, considering the relevant facts, evidence, and any supporting documentation provided.
c. Our review will be fair, impartial, and conducted by appropriate individuals within our editorial team who are not directly involved in the creation of the content subject to the complaint.
Resolution and Response:
a. We will aim to provide a response to the complainant within [insert time frame]. However, the response time may vary depending on the complexity and nature of the complaint.
b. If we find that an error or inaccuracy has occurred, we will take appropriate measures to address it promptly. This may include issuing a correction, clarification, or update to the content.
c. In cases where the complaint is not upheld, we will provide a detailed explanation of our findings and reasoning.
d. Our response will be communicated to the complainant via email or another agreed-upon method of communication.
Appeals:
a. If the complainant is not satisfied with the initial response, they may request a further review by contacting [insert contact information]. The appeal should clearly state the reasons for the appeal and any additional information or evidence to support their case.
b. The appeal will be reviewed by a senior member of our editorial team who was not involved in the initial complaint handling process.
c. The decision made following the appeal will be final and will be communicated to the complainant in writing.
Confidentiality:
All complaints and related correspondence will be handled confidentially and in accordance with applicable data protection laws. Personal information provided will only be used for the purpose of investigating and resolving the complaint.
Continuous Improvement:
We value feedback and strive to learn from complaints to improve our editorial processes and standards. We will periodically review and evaluate the effectiveness of this Editorial Complaints Policy to ensure it remains relevant and effective.
Contact Us:
If you have any questions or concerns about our Editorial Complaints Policy or wish to submit a complaint, please contact us at [email protected]. Your feedback helps us maintain the highest editorial standards and improve the quality of our content.
The Hall of Vape Editorial Team
Last updated: 20 June 2023